Let us answer your questions

Is Hess Clinic a walk-in clinic?

Hess Clinic is not a walk-in clinic. We prefer that you call for an appointment. However, for urgent care needs, we can usually get you in to see a provider within 24 hours.


How do I know if I have Preventative Care benefits with my insurance carrier?

Simply call the #800 listed on your card.


What should I do if I need a prescription refilled?

Call your pharmacy and request a refill. They will contact the clinic to request a refill, and at this time we will either authorize your refill or notify you if an appointment is needed.


If I think I have an infection, will my provider just call in a prescription for me?

All prescriptions are filled at an office visit. If you are having signs of an infection, it is important that you are evaluated by a provider so that we can properly diagnose your condition and provide the best care possible.


I have insurance, but I do not have my card. Will you still see me?

Yes, however, you will be asked to pay out-of-pocket at the time of your office visit. When you get your insurance card, bring it to the clinic and we will file your claim immediately. You will receive a refund as soon as we hear from your insurance company.


We accept most types of insurance.